1. Introduction & Acceptance of Terms

These Terms & Conditions govern all reservations, stays, services and facilities provided by Hotel Ashirwad (hereafter “the Hotel”, “we”, “us”, or “our”). By making a reservation, checking in, using our facilities, or otherwise entering Hotel premises, guests confirm they have read, understood and agreed to be bound by these Terms. These Terms apply to all guests, visitors, contractors, group bookings and any third parties who use the Hotel’s services. If you do not accept any part of these Terms, please do not make a reservation or use the Hotel’s services; instead contact reservations for clarification or cancellation options.

2. Reservations, Rates & Booking Confirmation

Reservations may be made through the Hotel website, by phone, by email, or through authorised third-party travel agents and online travel platforms. The rate applicable to a booking is the rate displayed and confirmed at the time of booking together with any taxes, levies, or optional inclusions (for example, breakfast, airport transfer or extra bed). All reservations are subject to availability and to these Terms. The Hotel reserves the right to correct pricing errors, typographical mistakes or inaccurate descriptions at any time; in such cases the Hotel will notify the guest and give the option to accept the corrected reservation or receive a full cancellation refund. Group bookings, conference bookings or reservations of multiple rooms may attract different terms (advance payment schedules, group cancellation windows and event guarantees) which will be specified in the group contract and will override standard online terms where indicated.

3. Check-in, Check-out & Room Availability

Standard check-in time is 2 PM and standard check-out time is 11 AM. Early check-in or late check-out requests are accommodated subject to room availability and may incur additional charges; guests are advised to request early/late check options in advance. When a room is required outside standard hours due to flight arrivals or other travel constraints, the Hotel will endeavour to assist, but cannot guarantee room readiness before standard check-in. In the event of late departure beyond the check-out time without prior approval, the Hotel may charge for an additional night or an hourly pro-rata charge at the prevailing rate. The Hotel reserves the right to relocate a confirmed reservation to a similar category room within the property, or to an alternative nearby property of comparable standard, should operational reasons make the originally reserved room unavailable, in such cases the Hotel will endeavour to notify the guest in advance and offer compensation or alternatives where appropriate.

4. Payment Methods, Deposits, Pre-authorisations & Billing

The Hotel accepts payments by major credit and debit cards, UPI, net banking, and cash in Indian Rupees, unless otherwise stated. Certain rate types, special offers or third-party bookings may require part or full pre-payment, or a non-refundable deposit; the exact payment and refund terms will be confirmed at the time of booking. For guaranteed reservations the Hotel may pre-authorise a credit/debit card prior to arrival to cover the expected stay and incidental charges; pre-authorisation holds are released as per card-issuing bank policies and may take several business days. Guests requiring corporate billing (direct billing to a company account) must provide a valid corporate purchase order or credit terms in advance and obtain written approval from Hotel accounts; the company will be jointly liable for payment if the guest’s personal payment fails. Any dispute regarding charges must be raised at check-out or within 7 calendar days of departure to allow timely investigation.

5. Cancellation, Modification & No-Show Policy

Cancellation and modification rights are determined by the rate plan and booking channel selected at the time of reservation and will be displayed in the booking confirmation. Flexible rates typically permit cancellations up to 24 to 72 hours prior to arrival with no penalty; promotional or non-refundable rates may incur full charges upon cancellation or no-show. For group, event or conference bookings specific cancellation schedules and penalties apply as set out in the group contract. No-shows (guests who fail to arrive without timely cancellation) will typically be charged as per the booked rate (up to full stay amount) and the Hotel reserves the right to release the room after a defined holding period. In exceptional or compassionate circumstances (medical emergency, government travel restriction), the Hotel may consider waiver or reduction of cancellation charges at management’s discretion; supporting documentation may be required.

6. Taxes, Government Levies & Service Charges

All published room rates exclude applicable government taxes, service charges and other statutory levies unless expressly stated otherwise. The Hotel will charge and collect GST and any other applicable taxes in accordance with Indian law and regulations and will issue a tax invoice on payment. Any changes to government taxation or statutory levies that occur between booking and stay may be passed on to the guest. Separate charges apply for ancillary services such as food and beverage, laundry, telephone calls, airport transfers, extra bed, minibar items and third-party services; these will be billed in addition to accommodation charges and must be settled at check-out.

7. Security Deposit, Incidental Charges & Damage Liability

At check-in the Hotel may request a refundable security deposit (cash or card pre-authorisation) to cover incidental charges, damage, or extended stays. The amount or pre-authorisation limit will be disclosed at the time of check-in and will be released or refunded after departure following verification of the room and settlement of outstanding charges; refund timelines are subject to card issuer or bank processing times. Guests will be held financially responsible for any loss or damage to Hotel property resulting from wilful damage, negligence, smoking in non-designated areas, improper use of equipment, or breach of policy by the guest or their visitors. Where such damage occurs, repair or replacement charges plus administrative fees will be billed to the guest and are payable immediately.

8. Guest Identification, Registration & Legal Compliance

In line with Indian regulations and Hotel policy, all guests are required to provide valid government-issued photo identification at check-in (for Indian citizens: Aadhaar, passport, voter ID, driving licence; for foreign nationals: passport and valid visa). The Hotel will register guest details as required by law; false, misleading or incomplete information may result in refusal of accommodation and forfeiture of any amounts paid. The Hotel complies with authorities regarding guest records, and may, where required by law, share guest data with regulatory or law enforcement agencies consistent with applicable legal obligations.

9. Guest Conduct, Safety & Liability Limitations

Guests are expected to behave courteously and to respect other guests and Hotel staff. Conduct that endangers safety, causes nuisance, damage or unlawful activity may result in eviction, refusal of service and reporting to authorities; no refund will be provided in such cases. The Hotel maintains CCTV coverage in public areas for safety and security; CCTV is not installed in private guest rooms. While the Hotel exercises reasonable care for guest property, the Hotel’s liability for loss, theft or damage of personal property is limited to the extent permitted by law and subject to any insurance the Hotel holds, guests are advised to use in-room safes where provided and to obtain travel or personal insurance for valuable items. Claims of loss or damage must be reported to reception immediately and in writing within 24 to 72 hours of discovery.

10. Visitors, Additional Occupancy & Room Allocation

Visitors are welcome in designated public areas of the Hotel. Access to guest rooms by visitors is restricted and may be permitted only with the explicit agreement of the registered guest and subject to security checks; overnight visitors must be registered at reception and may attract additional charges. Extra persons occupying a room overnight without prior declaration may be charged an additional per-person fee and may be asked to register or vacate if capacity or safety standards are exceeded. The Hotel determines room allocation and bed configuration at its discretion and will endeavour to accommodate reasonable requests (adjacent rooms, interconnecting rooms, extra bed) where operationally feasible.

11. Smoking Policy, Pets & Prohibited Items

Hotel Ashirwad is a non-smoking property except in designated smoking zones (if applicable). Smoking in non-designated areas may result in cleaning fees, damage charges and eviction. Pets are permitted only with prior written approval, subject to breed/size restrictions, cleaning fees and conditions; service animals are considered on a case-by-case basis with documentation. The possession, use or distribution of illegal drugs, explosives, weapons, or other hazardous materials on Hotel premises is strictly prohibited and will be reported to law enforcement.

12. Housekeeping, Maintenance & Room Service

Daily housekeeping is provided at times designed to minimise guest inconvenience; guests may request additional housekeeping or a change of schedule where available. The Hotel may need to enter rooms for maintenance, safety checks or emergency access; where non-urgent maintenance is necessary the Hotel will notify guests in advance and schedule works at convenient times. Room service, minibar, laundry and other in-room services are available subject to menu, hours and applicable charges. The Hotel will make reasonable efforts to deliver services punctually but cannot guarantee uninterrupted service during exceptional circumstances or maintenance periods.

13. Lost & Found, Abandoned Property & Shipping of Items

If any property is found on Hotel premises it will be logged and retained for a reasonable period (typically 30 to 90 days) to allow for collection. The Hotel will, upon request, arrange return of items to the owner at the owner’s expense (shipping and handling charges will apply). Perishable items, hazardous materials or items with no identifiable owner may be disposed of immediately. The Hotel is not responsible for items left behind after check-out beyond reasonable efforts to recover them and will not assume responsibility for subsequent loss in transit if returned by courier.

14. Force Majeure & Service Interruptions

The Hotel shall not be liable for failure to perform its obligations where such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, civil unrest, acts of government, labour strikes, utility failures or major IT outages. In force majeure events the Hotel will use reasonable efforts to communicate impacts to guests and will, depending on circumstances, offer alternative arrangements, refunds, rescheduling options or credits as appropriate. Decisions regarding refunds or alternative accommodation will be made at the Hotel’s discretion and in line with applicable consumer protection laws.

15. Privacy, Data Protection & Marketing Communications

The Hotel collects personal data necessary for booking, billing, safety and legal compliance, and will process such data in accordance with applicable data protection laws. Personal data may be shared with service providers acting on the Hotel’s behalf (payment processors, transport partners, housekeeping vendors) and with legal authorities where required. The Hotel may use guest contact details to send transactional communications (booking confirmations, invoices, safety notices) and, with consent where required, marketing communications and special offers; guests can opt-out of marketing communications at any time by following the unsubscribe instructions or contacting reservations. The Hotel implements reasonable technical and organisational measures to protect personal data, but guests should be prudent with sensitive personal information and consider privacy when using shared devices or public networks.

16. Promotional Offers, Corporate Rates, Loyalty & Vouchers

Special offers, corporate rates, group discounts, loyalty benefits and vouchers are provided under specific terms which may include expiry dates, blackout periods, non-transferability and non-combinability with other offers. The Hotel reserves the right to withdraw or modify promotions at any time without prior notice; where a promotion has already been booked the terms stated in the booking confirmation will normally apply. Misuse, fraudulent redemption or alteration of vouchers will render them invalid and may result in legal action.

17. Changes to these Terms & Conditions

Hotel Ashirwad reserves the right to amend, add to or vary these Terms at any time. Material changes will be posted on the Hotel’s official website or notified to registered guests; non-material updates may be applied without separate notice. Continued use of Hotel services after any changes constitutes acceptance of the amended Terms. For clarity, the version of the Terms effective on the date of the guest’s booking will usually govern the contractual relationship, except where subsequent changes are required by law.

18. Governing Law, Dispute Resolution & Contact Details

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, unless otherwise agreed in writing. For operational concerns, billing disputes or service feedback please contact our reservations team at [Insert Email] or call [Insert Number] we aim to acknowledge written complaints within 48 hours and to resolve them promptly. Unresolved disputes may be escalated to management and, if necessary, through legal channels as described above.